Comments and Complaints

A complaint may be made to the Practice Manager who is responsible for investigating complaints at the Practice and ensuring that action is taken in light of the outcome of any investigation. A leaflet is available from reception detailing the Practice Based Complaints Procedure. The practice team hopes that if you have a problem you will use the Practice Complaints Procedure. However, If your complaint cannot be resolved with us, or you are dissatisfied with the response received from us, you can contact any of the following:

(Independent Contractor Complaints Concerns or Queries)
NHS England
P.O. Box 16738
Redditch
B97 9PT
Telephone: 0300 311 22 33 Monday  to Friday 8am-6pm excluding bank holidays
Email: England.contactus@nhs.net

Click here to download our Patient Complaint Procedure (.doc 33KB)